The Necessity of a Welcome Email

email-marketing

You may understand the power of a welcome Email for your business. They help you build your brand and make a connection with your target audience. Surprisingly, some people don’t realize how important they actually are for your business’s success.

If you are a business owner who doesn’t feel that welcome Emails are critical, the following points will give you food for thought.

The benefits of welcome Emails

Welcome Emails minimize bounce rates. If you send one to your online connections, there is a higher likelihood that those people will open that Email than a generic marketing Email. If you manage to show some interesting value in your Email, that will increase the number of people who open the Email even more.

Deliverability increases

It can be a very effective approach is you ask your audience to put your Email address in their address book as soon as you send them the welcome Email. This may set a precedent for future communications with them.

It allows you to express your gratitude

If someone does something nice for you and your business, you have a responsibility to thank them in some way. All human beings love and need to be appreciated for their kindnesses. If they go out of their way to be nice to you, you must express your gratitude to them. Aside from saying thank you, you can also show your gratitude by giving them some sort of discount or sending them some content that you feel will benefit them.

Welcome Emails show the importance of opting in

When a member of your target audience receives a welcome Email from you, it reminds them that they opted in with you at some point. If they opted in originally, they will be less inclined to opt out later.

Cross selling

If your offerings include selling products, your welcome Email may include suggesting other products that they may want to consider buying. You can also use this approach for the services that you sell. Interacting through social media should never be about the hard sell; however, there is no reason why you shouldn’t let them know what you have available so that they can decide on their own (without pressure) if they want to buy what you are selling.

Deepening your relationship

Communicating with a welcome Email may have a more positive effect than you realize. By sending out the Email, you are letting the person know that you want to connect with him or her personally. It is important that you make the recipient understand that you want them to contact you as well. Relationships are never one sided. Let them know that you welcome their questions and their concerns.

Developing mutual trust

When you relate to your target audience in this way, you are building a relationship that is based on trust. You need to clearly convey that the other person can count on you and that whatever problems they are having can be solved by you. You need to show them that they can trust you and that at the same time, you trust them. If you can establish that kind of relationship, your relationship will go on for a long time and be mutually beneficial.

The value of education

You want to provide the other person with information from which they can learn and, at the same time, you want them to know that you are learning from them also. The more you can give to each other, the stronger your relationship will be.

Conclusion

Sending a welcome Email is a very smart move on your part as a business owner. People love to feel that they are important. It is your job to make them feel that way. They aren’t numbers to you. They are people with whom you share a relationship and whose feeling truly matter to you. If you relate to them as one human being to another, you will both benefit tremendously.

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Author

  • Carolyn Cohn

    Carolyn Cohn is the Co-Founder & Chief Creative Services of CompuKol Communications. Carolyn manages CompuKol’s creative and editorial department, which consists of writers and editors. Her weekly blogs are syndicated globally. She has decades of editorial experience in online editing, and editing books, journal articles, abstracts, and promotional and educational materials. Carolyn earned a Bachelor of Arts degree in English from the State University of New York (SUNY) at Buffalo.

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3 Responses

  1. Ryan Hanscom.? says:

    +Ryan Hanscom Via Google+ Small Business Marketing Community

    Great post! Sometimes its the little things that people lose sight of that make the biggest difference in your relationship with employees and customers. We have a welcome email as part of our “Client Welcome Kit” and we also create a “Sales Track” that reminds us to touch the customer throughout the years and make sure we never lose sight of the little things.?

  2. Mike Lozon says:

    Via LinkedIn Groups
    Group: Business Writers of America
    Discussion: The Necessity of a Welcome Email

    Carolyn:

    Much appreciate the reminder to never skip the courtesies in dealing with business contacts. A little thanks goes a long way toward building a lasting relationship. Most follow-ups can be handled in an e-mail. But there are times when a written note is appropriate.
    By Mike Lozon

  3. Alicia says:

    I think welcome emails are sometimes annoying, but I can see where they have these benefits since I usually open them anyway. Sometimes they include important information.