Tagged: Online Criticism

Customer Service / Online Communities / Relationship Management / Social Networking

The Good and Evil Presence in Your Online Communities

As you are building your brand and then maintaining your brand, you will get all sorts of people to notice you. Of course, you will get the right people to notice you. Those are people with whom you wish to interact. You will also get the wrong people to notice you online.

Business Strategies / Customer Service / eCommerce / Online Communication / Reputation Management / Social Media / Social Media Monitoring

Social Media Customer Service – Turn Critics Into Brand Ambassadors

Some businesses shy away from using social media because they’re afraid of negative feedback. That’s understandable, but they’re missing out on a huge opportunity. With social media, you can turn critics into one of your greatest assets.