Tagged: business relationships

Twitter Keyboard

The Twitter Relationship Stairway

All things Twitter is upon us. You can do a simple search on Google and pull up a huge number of entries on Twitter or you can go to one of your favorite blogs and search for Twitter posts to reveal numerous articles. There is definitely a fascination with micromedia and this particular network. I must be fascinated too, as I seem to be using it as one of my main sources of communication these days. Will another type of network launch and fascinate me…sure, but for now, I think there’s a lot of opportunity for relationship building on Twitter.

Social CRM Mascot

Social CRM: How Companies Can Evolve

Social CRM is traditional Customer Relationship Management evolved. The addition of social media has taken PR, customer service, and customer experience to the next level. Businesses must heed the new dynamic when it comes to Social CRM; the customer is at the center of the relationship and engaging with your business through many different channels.